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Apply Lean principles beyond the manufacturing floor right to your front door. Typically 70% of labor cost is attributed to above-the-shop-floor activities including your service, support, and administrative operations. The Center-West’s Lean Office Champion training offers a comprehensive, hands-on approach to teach team leaders how to identify opportunities for improvement. 


  • Product: Understand what the customer wants from the activity and how the activity adds value.

  • Policy: Move as much of the decision-making authority to the people closest to the customer.

  • Procedure: Simplify, combine and eliminate steps in the process.

  • Position: Move activities upstream to the point of origination and/or combine the task into one function.

  • People: Train, Train, Train. Support this training with strong leadership.

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